Refund Policy

This policy covers what a driving school pays us for access to DrivePrep Book.

It does not cover lesson fees

Money for driving lessons never passes through DrivePrep Book. Hour balances in the app are bookkeeping entries your school maintains; students pay their school directly, and refunds for lessons are a matter between the student and the school. If a lesson was cancelled and you think the hours were wrongly charged, speak to your driving school — the cancellation window is a setting each school chooses for itself.

14-day refund on a first purchase

If DrivePrep Book is not right for you, ask within 14 days of your first payment and we will refund it in full. No explanation needed.

This applies to your first subscription, on either term, and whatever number of instructors it covers. A Founder discount does not make a subscription non-refundable: if you refund your first payment the subscription ends, and with it the discount — the Founder place is released and we cannot hold it for you.

Renewals

Renewal payments are not automatically refundable, because you can cancel at any time before a renewal and keep access to the end of the period you already paid for. We send a reminder before an annual renewal so it is never a surprise.

If a renewal genuinely caught you out and you have not meaningfully used the new period, write to us. We would rather refund than argue.

Adding and removing instructors

Adding instructors mid-period prorates against the remainder of your period, so you are only charged the difference. Reducing the number takes effect at your next renewal rather than producing a refund, and nobody is switched off in the meantime. Moving from monthly to yearly billing is treated the same way as adding instructors.

The WhatsApp add-on

Billed monthly and cancellable at any time. Because each message costs us money the moment it is delivered, a month in which reminders were actually sent is not refundable. Cancel and it simply does not renew.

Where things go wrong on our side

If the Service is unavailable for an extended period through our fault, or a defect stops you using what you paid for, tell us and we will refund or credit the affected time. You should not pay for something that was not working.

How to ask

Email info@driveprep.eu from your account's administrator address, or use the support widget on this site. Include your school name. We reply within 2 business days. You can also reach support on +40 750 198 160, but please put a refund request in writing so there is a record of it.

Refunds are issued by Paddle.com, our Merchant of Record, to the original payment method. Paddle normally processes an approved refund within a few business days, and your bank may take longer to show it.

Statutory rights

Nothing here limits rights you have by law. Consumers in the EU and UK have a statutory right to withdraw from a distance contract within 14 days; this policy is intended to meet or exceed it.